Company
HDI Global SE

Place of employment
Hanover

Contact
Nadine Wilkening

Job-ID
10525

Hire date
flexible

Type of employment
full/part time
permanent

Learn more
careers.hdi.group

Coordinator Overarching Support Management *

Get started at HDI Global SE! Within the HDI Group, we pool together tasks for private and corporate insurance companies as well as industrial insurance companies. In doing so we increase their efficiency and customer focus. We offer you the opportunity to continually explore new avenues so you can grow with us.

Your tasks:

  • Contribute to the set-up and shaping of a user centric, international support organization in an agile environment, incl. processes and tools
  • Take over the role of the Central Support Agent, both during the MVP phase for validation as well as with long term perspective in daily business
  • Act in an interface function as navigator between users, local support, lines of business, agile development teams and IT Operation
  • Prepare and bring in requirements into the corresponding requirements management processes
  • Establish and moderate a support community to encourage the exchange of best practices and know-how 
  • Provide and maintain an information and knowledge base tailored to the needs of specific user groups 
  • Analyze, prioritize and find solutions for user requests (incl. defects) in transparent support processes
  • Take over your part in the continuous improvement of the user centric support organization

Your profile:

  • Completed university degree, preferred in Business Informatics, Business Administration, IT oder comparable professional experience
  • Several years of professional experience in user support processes based on ITIL in an interface function between business and IT
  • Agile mindset and professional experience in the agile way of working (SAFe, Scrum)
  • Service orientation and attitude of reliability towards our customers
  • Curiosity to understand the value chains and business models of our different business areas
  • Advanced analytical and conceptual skills 
  • User group specific business know how is an advantage
  • Strong communication, intercultural competence and interpersonal skills, as well as very good skills in German and English language

Your benefits:

  • Company doctors: Whether for flue vaccinations, blood drives or acute problems - our company doctors are there for you during consultation hours.
  • Company day care: We take care of your little ones in our company day care centre. So you don’t have to worry about a thing while you’re working.
  • Family support: We support our employees in every phase of their life – for example with parental leave, childcare and nursing care assistance.
  • Flexible working hours: Flexitime arrangements and flexible working time models allow for a perfect work-life balance – however it suits you.
  • Good transport links: Simply use public transport with your job ticket and help to protect the environment at the same time.
  • Mobile working: Whether from home or on the road - our mobile working model offers you more freedom and independence.

Your benefits:

Company doctors
Company doctors
Whether for flue vaccinations, blood drives or acute problems - our company doctors are there for you during consultation hours.
Company day care
Company day care
We take care of your little ones in our company day care centre. So you don’t have to worry about a thing while you’re working.
Family support
Family support
We support our employees in every phase of their life – for example with parental leave, childcare and nursing care assistance.
Flexible working hours
Flexible working hours
Flexitime arrangements and flexible working time models allow for a perfect work-life balance – however it suits you.
Good transport links
Good transport links
Simply use public transport with your job ticket and help to protect the environment at the same time.
Mobile working
Mobile working
Whether from home or on the road - our mobile working model offers you more freedom and independence.

*Success through diversity.

Diversity is our opportunity and our obligation. That is why we have signed the Diversity Charter: We practise a corporate culture of openness and appreciation. Guarantee equal opportunities for all employees. This creates an environment in which they can develop their personal potential in the best possible way.

Company
HDI Global SE

Place of employment
Hanover

Contact
Nadine Wilkening

Job-ID
10525

Hire date
flexible

Type of employment
full/part time
permanent

Learn more
careers.hdi.group

Get started at HDI Global SE! Within the HDI Group, we pool together tasks for private and corporate insurance companies as well as industrial insurance companies. In doing so we increase their efficiency and customer focus. We offer you the opportunity to continually explore new avenues so you can grow with us.

Are you ready for the opportunity to really make a difference?
Then apply now!


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